Terms and Conditions
Effective Date: December 26, 2024
PinoLube Car
Street: 24th San Pedro, California
Phone number: (310) 831-6912
Email: info@pinolubecar.com
Website: www.pinolubecar.com

Welcome to PinoLube Car! By accessing or using our website pinolubecar.com, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, you should not use our website or make any purchases. These Terms and Conditions govern your use of our website, including all purchases, as well as your rights and responsibilities as a customer.

Please read these Terms and Conditions carefully to understand your rights and obligations when interacting with PinoLube Car.

1. General Information

  • Company Information:
    PinoLube Car is a business that sells high-quality motor oils, lubricants, and related automotive products. We are based in San Pedro, California. You can reach us at info@pinolubecar.com or by phone at (310) 831-6912.

  • Acceptance of Terms:
    By using this website, placing an order, or using our products, you agree to abide by the Terms and Conditions described herein. We reserve the right to change, update, or modify these terms at any time, so we encourage you to review them regularly.

2. Use of Website

  • Eligibility:
    You must be at least 18 years of age to place an order on pinolubecar.com. By accessing our website and placing an order, you confirm that you are at least 18 years old or have the consent of a guardian.

  • Account Creation:
    To use certain features of our website, such as purchasing products, you may need to create an account. You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

  • Website Access and Restrictions:
    We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the website for personal and non-commercial purposes. You agree not to use the website for any unlawful or prohibited purposes. You may not:

    • Use the website for fraudulent purposes
    • Interfere with the website’s security features
    • Attempt to access restricted areas of the website without authorization

3. Products and Pricing

  • Product Information:
    We strive to provide accurate product descriptions, images, and prices. However, errors may occur, and we cannot guarantee that the information is error-free. If we discover an error in the price or description of an item that you have ordered, we will notify you before proceeding with your order.

  • Pricing:
    All prices on pinolubecar.com are in U.S. Dollars (USD) and may be subject to change. The prices listed on the website at the time of your order are the prices you will be charged. If there is a pricing error, we will contact you for approval before processing the order.

  • Promotions and Discounts:
    Occasionally, we may offer discounts, promotions, or coupon codes. These offers are subject to specific terms and may have expiration dates. We reserve the right to modify or discontinue promotions at any time without notice.

4. Order Process

  • Order Placement:
    You may place an order for any product available on our website by adding it to your shopping cart and proceeding to checkout. During checkout, you will need to provide payment and shipping details.

  • Order Confirmation:
    After you place an order, we will send you an order confirmation email. This email serves as acknowledgment of your order, but it does not confirm the shipment or acceptance of the order. PinoLube Car reserves the right to cancel or refuse any order at our discretion.

  • Payment:
    Payment must be made in full before your order is processed. We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payment transactions are processed securely.

  • Order Cancellation:
    If you wish to cancel your order, please contact us immediately. Orders that have already been shipped cannot be canceled, but you may return the product as per our Refund and Returns Policy.

5. Shipping and Delivery

  • Shipping Methods:
    We offer a variety of shipping options, which will be presented to you during checkout. Shipping fees are calculated based on the weight of the products and the delivery address.

  • Processing Time:
    Most orders are processed within 1-3 business days of receiving payment. We will send you a tracking number once your order is shipped.

  • Delivery Timeframes:
    Estimated delivery times will depend on the shipping method you select. These times are estimates and are not guaranteed. PinoLube Car is not responsible for delays caused by the shipping carrier or other external factors.

  • Shipping Issues:
    If your order is delayed, damaged, or missing, please contact us immediately so that we can address the issue promptly. We are committed to providing excellent customer service.

6. Returns, Refunds, and Exchanges

  • Return Policy:
    For full details on returns, please refer to our Refund and Returns Policy. In general, we accept returns for unused, unopened products within 30 days of purchase. Some items may not be eligible for return, such as opened products or products marked as final sale.

  • Refunds:
    If your return is accepted, we will process your refund to the original payment method. Refunds may take up to 7-10 business days to appear in your account.

  • Exchanges:
    We do not offer direct exchanges. If you wish to exchange a product, please return it according to our Refund and Returns Policy and place a new order for the desired product.

7. Customer Responsibilities

  • Accurate Information:
    You are responsible for providing accurate shipping and billing information when placing an order. We are not liable for any issues resulting from incorrect or incomplete information.

  • Shipping Costs:
    You are responsible for any shipping fees incurred for returned items, unless the return is due to a defect or error on our part.

8. Limitation of Liability

  • Limitation:
    PinoLube Car is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products. Our total liability is limited to the purchase price of the product in question.

  • Product Use:
    All products sold on pinolubecar.com are intended for use in accordance with the manufacturer’s instructions. PinoLube Car is not liable for any damages or injuries caused by improper use of our products.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to the practices outlined in our Privacy Policy.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website after changes are made, you agree to be bound by the revised terms.

11. Governing Law and Dispute Resolution

  • Governing Law:
    These Terms and Conditions are governed by the laws of the state of California, without regard to its conflict of law principles.

  • Dispute Resolution:
    Any disputes arising from the use of our website or products will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us: