Sales Policy
Effective Date: December 26, 2024
PinoLube Car
Street: 24th San Pedro, California
Phone number: (310) 831-6912
Email: info@pinolubecar.com
Website: www.pinolubecar.com

At PinoLube Car, we are committed to providing high-quality motor oils and automotive products at competitive prices. This Sales Policy outlines the terms and conditions under which we sell our products to customers. By making a purchase on our website, pinolubecar.com, you agree to comply with the terms set forth in this policy.

Please review the following details to understand the guidelines related to pricing, ordering, shipping, and returns.

1. Product Availability and Pricing

  • Product Availability:
    We strive to ensure that the products listed on our website are available for purchase. However, product availability may vary due to stock levels, supplier changes, or other factors. If an item you order is out of stock or unavailable, we will notify you immediately and provide options for alternatives, or we will cancel the order and issue a refund.

  • Pricing:
    All prices on our website are listed in U.S. Dollars (USD) and are subject to change without notice. We make every effort to ensure accurate pricing, but errors may occur. If a pricing error is identified after your order is placed, we will contact you to resolve the issue. You will have the option to accept the corrected price or cancel the order for a full refund.

  • Taxes:
    Sales tax will be applied to your order if required by law. The tax rate will be calculated based on your shipping address and applicable local or state tax laws. The tax amount will be clearly displayed during the checkout process before you complete your purchase.

  • Promotions and Discounts:
    From time to time, we offer promotions, discounts, and special offers. These discounts may be applied automatically at checkout or require the use of a promo code. Promotions cannot be combined with other offers unless stated otherwise. PinoLube Car reserves the right to modify or discontinue promotions at any time.

2. Order Process

  • Order Placement:
    To place an order, simply add the products you wish to purchase to your cart and proceed to checkout. During checkout, you will be asked to provide your shipping information, billing information, and payment details. You may review your order before submitting it for final confirmation.

  • Order Confirmation:
    Once your order is successfully placed, you will receive an order confirmation email with a summary of your purchase, including order details, shipping information, and estimated delivery date.

  • Payment Methods:
    We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways. All payment transactions are processed securely.

  • Order Cancellation:
    If you wish to cancel your order, please contact us immediately after placing the order. If your order has not yet been shipped, we will attempt to cancel it. Once an order has been shipped, it cannot be canceled, but you may initiate a return according to our Refund and Returns Policy.

3. Shipping and Delivery

  • Shipping Methods and Costs:
    We offer a variety of shipping options to meet your needs. The available shipping methods will be presented to you during checkout, and the shipping costs will be calculated based on the weight of your order and the delivery address. We ship to most U.S. addresses, and international shipping is available to certain countries.

  • Processing Time:
    Most orders are processed and shipped within 1-3 business days after payment is received. Processing times may vary depending on the product’s availability, order volume, and shipping destination.

  • Delivery Times:
    Estimated delivery times will be displayed at checkout based on the shipping method you select. Delivery times are estimates and are not guaranteed, as delays may occur due to factors beyond our control (e.g., weather conditions, carrier delays).

  • Shipping Confirmation:
    Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use the tracking number to monitor the status of your delivery.

  • Shipping Issues:
    If you encounter any issues with shipping, such as a delay or damaged package, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in good condition.

4. Customer Responsibilities

  • Accurate Information:
    It is your responsibility to provide accurate and complete shipping and billing information when placing an order. PinoLube Car is not responsible for delays or undelivered packages due to incorrect or incomplete information provided by the customer.

  • Shipping Fees:
    If a package is returned to us due to an incorrect or incomplete address, you will be responsible for the shipping costs incurred. We will issue a refund for the cost of the products, but the shipping fees are non-refundable.

5. Product Condition

  • Product Quality:
    All products sold by PinoLube Car are carefully selected and undergo quality checks to ensure they meet our high standards. However, if you receive a damaged or defective product, please refer to our Refund and Returns Policy for instructions on how to return or exchange it.

  • Product Descriptions:
    We make every effort to ensure that product descriptions and images on our website are accurate and up to date. However, variations in packaging or product appearance may occur due to changes by manufacturers. Please refer to the product details for the most current information.

6. Returns and Refunds

  • Return Policy:
    We want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns within 30 days of purchase, provided the products are unused, unopened, and in their original packaging. For more details, please refer to our Refund and Returns Policy.

  • Refund Processing:
    Once your returned product is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account.

7. Limitation of Liability

  • Liability for Damages:
    PinoLube Car is not liable for any damages, losses, or expenses incurred by the customer due to the use of our products, except as provided under applicable law. We recommend that customers follow all manufacturer instructions and guidelines when using our products to ensure safe and effective usage.

  • Force Majeure:
    PinoLube Car is not responsible for any delays or failure to fulfill obligations under this Sales Policy caused by circumstances beyond our control, including natural disasters, strikes, or other events that prevent us from delivering products as scheduled.

8. Legal Compliance

  • Compliance with Laws:
    By purchasing products from PinoLube Car, you agree to comply with all applicable local, state, and federal laws. You are responsible for ensuring that the products you purchase are suitable for use in your jurisdiction.

  • Export Restrictions:
    If you purchase products for export, it is your responsibility to comply with all export laws and regulations. PinoLube Car will not be held responsible for any customs duties or taxes incurred on international orders.

9. Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact us: