Refund and Returns Policy
Effective Date: December 26, 2024
PinoLube Car
Street: 24th San Pedro, California
Phone number: (310) 831-6912
Email: info@pinolubecar.com
Website: www.pinolubecar.com

At PinoLube Car, we strive to provide high-quality motor oils and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we are happy to assist you with returns or refunds in accordance with the following policy. Please read this Refund and Returns Policy carefully to understand your rights and how to proceed with returns.

1. General Return Policy

We accept returns and offer refunds for items that meet the following criteria:

  • Eligible Products:
    Products that are unopened, unused, and in their original packaging are eligible for return. This includes motor oils, lubricants, and related automotive products.

  • Timeframe for Returns:
    You may return eligible products within 30 days from the date of purchase. The product must be in its original condition, unused, and unopened for a full refund or exchange.

  • Non-Refundable Products:
    Certain products may not be eligible for a refund or return. These include:

    • Opened or used motor oils and lubricants
    • Products that are damaged due to customer misuse or improper handling
    • Items marked as final sale or clearance products

2. How to Initiate a Return

To return a product, please follow these simple steps:

  • Contact Us:
    Before returning any item, please contact our customer service team at info@pinolubecar.com or call (310) 831-6912 to inform us of the return. We will provide you with the necessary return authorization and instructions.

  • Return Authorization:
    In some cases, a return authorization (RA) number may be required. Once we approve your return request, you will receive this number along with further instructions.

  • Pack the Product Safely:
    Please ensure the product is in its original condition and packaging. We recommend using a secure, trackable shipping method to return the item to avoid any issues during transit. Keep a copy of the shipping receipt and tracking number.

3. Return Shipping Costs

  • Customer-Responsible Shipping:
    The customer is responsible for return shipping costs unless the product is defective or incorrect.

  • Free Returns for Defective or Incorrect Products:
    If the product is defective, damaged, or we made an error in processing your order, we will cover the return shipping costs. Please contact us immediately upon receipt of the item if it is damaged or incorrect, and we will provide you with a prepaid return shipping label.

4. Refunds and Processing Time

Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria for a refund. If everything is in order, we will process your refund within 7-10 business days.

  • Refund Method:
    Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

  • Partial Refunds:
    If the returned item is not in its original condition, used, or damaged, we may issue a partial refund or no refund at all, depending on the condition of the item.

5. Exchanges

If you would like to exchange an item for a different product, please follow the return process and place a new order for the item you wish to receive. We do not process direct exchanges; returns and refunds must be processed separately.

6. Damaged or Defective Products

If you receive a damaged or defective product, please follow these steps:

  • Report the Issue Immediately:
    Contact us within 7 days of receiving the product. Include photos of the damaged or defective product along with a description of the issue. We will either send you a replacement product or issue a full refund, including any return shipping fees.

  • Replacement Policy:
    If we send you a replacement, we will cover the shipping costs for the replacement item, and you will not be required to pay additional shipping fees for the return of the damaged or defective product.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders are processed quickly, so cancellations can only be accepted before shipment. Once an order is shipped, it cannot be canceled, but you may return it according to our return policy.

  • Order Cancellation Timeframe:
    If you contact us within 24 hours of placing your order, we will do our best to cancel it before it is shipped.

8. Customer Responsibilities

As a customer, it is your responsibility to ensure that the correct product is ordered. Please double-check the product details, size, and compatibility before making a purchase. If you have any questions about a product, feel free to contact us before placing an order.

9. Non-Returnable Items

We cannot accept returns or offer refunds for the following items:

  • Used motor oils or lubricants
  • Final sale or clearance items
  • Customized or special-order products

10. International Returns

For customers outside the United States, we accept returns under the same conditions as domestic returns. However, you will be responsible for return shipping costs, and any customs duties or taxes associated with the return.

  • International Shipping Costs:
    Customers outside of the U.S. must cover the shipping costs for returning the product. We recommend using a trackable shipping method to ensure the product arrives safely.

11. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us: