Privacy Policy
Effective Date: December 26, 2024
PinoLube Car
Street: 24th San Pedro, California
Phone number: (310) 831-6912
Email: info@pinolubecar.com
Website: www.pinolubecar.com

At PinoLube Car, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of personal data we collect, how we use and protect it, and your rights regarding your information. By visiting and using our website, pinolubecar.com, you agree to the collection and use of information as described in this policy.

Please read this Privacy Policy carefully to understand how we handle your personal data. If you do not agree with this policy, please refrain from using our services.

1. Information We Collect

We collect both personal information and non-personal information to enhance your shopping experience and improve the services we provide.

Personal Information:

This includes data that identifies or can be used to identify you. The personal information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (e.g., credit card details or PayPal account information)

Non-Personal Information:

We also collect non-personal information, which is data that cannot be used to directly identify you. This may include:

  • Browser type and version
  • Operating system
  • Device information (e.g., mobile device or desktop usage)
  • IP address
  • Referral sources (how you arrived at our website)
  • Pages viewed and duration of visits

2. How We Collect Information

We collect information in the following ways:

  • Information You Provide: When you make a purchase, sign up for an account, subscribe to our newsletter, or contact customer support, you provide us with personal details directly.

  • Automatic Data Collection: When you visit our website, we use cookies, web beacons, and other tracking technologies to collect non-personal data such as your browsing behavior.

  • Third-Party Services: We may use third-party services, such as payment processors (e.g., PayPal, Stripe) or shipping companies, who may collect and share personal data for processing orders, payments, and deliveries.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Your Orders: We use your personal information to process and fulfill your orders for products, such as motor oils and related items, and provide customer service.

  • To Improve Our Website and Services: We analyze non-personal data, like browsing behavior and page views, to enhance user experience, identify trends, and improve our product offerings.

  • To Send Marketing Communications: With your consent, we may send you promotional emails, newsletters, and special offers. You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in the email or contacting us directly.

  • To Provide Customer Support: We may use your contact details to assist you with inquiries, process returns, handle complaints, or answer any questions you have regarding our products or services.

  • For Legal Compliance: We may need to use your information to comply with legal requirements, resolve disputes, and enforce our agreements.

4. How We Protect Your Information

At PinoLube Car, we prioritize the security of your personal information. We implement various technical, organizational, and physical measures to protect your data:

  • SSL Encryption: We use SSL (Secure Socket Layer) encryption to protect your sensitive information, such as payment details, during transmission over the internet.

  • Secure Payment Processing: All payment information is processed through third-party, PCI-compliant payment gateways (e.g., PayPal, Stripe), ensuring that your financial data is handled securely.

  • Data Access Controls: Access to personal data is restricted to authorized personnel only, and they are trained to handle such information in compliance with privacy standards.

  • Regular Security Audits: We regularly audit our security protocols to ensure that our systems are up to date and protect your information from breaches.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information under the following circumstances:

  • With Service Providers: We may share your information with third-party service providers who help us run our website, process payments, and deliver products (e.g., shipping partners, email marketing services).

  • For Legal Requirements: We may disclose your information to law enforcement, government authorities, or legal entities if required by law or in response to valid legal processes.

  • With Affiliates or Partners: We may share your data with trusted partners for joint marketing efforts or to provide you with additional products or services that may interest you.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the acquiring party as part of the transaction.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that help us track your browsing behavior, remember your preferences, and personalize content. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of some features on our website.

  • Types of Cookies We Use:
    • Session Cookies: Temporary cookies that help us manage your session during a single visit.
    • Persistent Cookies: Cookies that stay on your device for a set period, allowing us to remember you during future visits.
    • Third-Party Cookies: Cookies placed by third-party services, such as Google Analytics, to help us analyze site traffic and usage.

7. Your Rights and Choices

You have several rights regarding your personal information, including:

  • Access and Correction: You can request access to the personal data we hold about you and request corrections if any information is inaccurate.

  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., for legal compliance).

  • Opt-Out of Marketing Communications: You can unsubscribe from our promotional emails at any time by following the link provided in each email or contacting us directly.

  • Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at info@pinolubecar.com. We will respond to your requests in accordance with applicable privacy laws.

8. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms. Please note that this Privacy Policy applies only to the information we collect on pinolubecar.com and does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

10. International Transfers

If you are located outside the United States, please note that we may transfer your personal information to the U.S. for processing. By using our services and providing us with your personal data, you consent to such transfers. We will take appropriate measures to protect your data when it is transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant updates, we will notify you by posting the revised policy on our website and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us: