Shipping Policy
Effective Date: December 26, 2024
PinoLube Car
Street: 24th San Pedro, California
Phone number: (310) 831-6912
Email: info@pinolubecar.com
Website: www.pinolubecar.com

Thank you for choosing PinoLube Car for your motor oil and automotive needs. We strive to ensure that your order is processed, shipped, and delivered as quickly and efficiently as possible. Please read our shipping policy carefully for details on shipping methods, costs, and delivery times.

1. Shipping Methods and Rates

At PinoLube Car, we offer several shipping options to meet the needs of our customers. Shipping costs are calculated based on the weight and dimensions of the items in your order and your delivery location.

  • Standard Shipping:
    Estimated delivery time: 5-7 business days. This is the most cost-effective shipping option for customers within the United States.

  • Expedited Shipping:
    Estimated delivery time: 2-3 business days. Expedited shipping is available at an additional cost for quicker delivery.

  • Overnight Shipping:
    Estimated delivery time: 1 business day. Overnight shipping is available for urgent orders, ensuring that they are delivered the next day.

  • International Shipping:
    PinoLube Car offers international shipping to select countries. Shipping rates and delivery times for international orders will vary depending on the destination. Additional customs fees, taxes, and import duties may apply, and these are the responsibility of the customer.

2. Shipping Locations

  • Domestic Shipping (United States):
    We ship to most locations within the United States, including all 50 states, as well as U.S. territories and military addresses (APO/FPO/DPO).

  • International Shipping:
    We offer international shipping to select countries. Please contact us at info@pinolubecar.com for more details on international shipping availability to your country. International shipping may incur additional customs duties and taxes, which are the responsibility of the customer.

3. Order Processing Time

  • Processing Time:
    Once your order is placed, we will begin processing it as soon as possible. Most orders are processed within 1-3 business days of receiving payment. However, please note that orders placed during holidays or peak seasons may experience longer processing times.

  • Order Confirmation:
    After your order is placed, you will receive an email confirmation with details of your order. Once your order has been processed and shipped, you will receive a second email containing a tracking number.

  • Tracking Information:
    After your order has been shipped, you will receive a tracking number that you can use to monitor your package’s progress. Please note that tracking information may take up to 24 hours to become available after shipment.

4. Shipping Fees

Shipping fees are calculated during checkout based on the shipping method selected, the weight and dimensions of the products, and the shipping destination. Customers will be informed of the total shipping cost before completing their purchase.

  • Free Shipping:
    We occasionally offer free shipping promotions on certain products or orders above a specified amount. These promotions are subject to terms and conditions and will be clearly indicated on the website during checkout.

5. Delivery Time

  • Delivery Times for U.S. Orders:

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day

    Please note that delivery times are estimates and are not guaranteed. PinoLube Car is not responsible for any delays caused by the shipping carrier or external factors (e.g., weather, holidays, or customs for international shipments).

  • Delivery Times for International Orders:
    International delivery times vary depending on the destination. Typically, international orders take 7-21 business days to arrive, depending on the shipping method and country of destination.

6. Shipping Restrictions

  • P.O. Boxes:
    We are unable to deliver to P.O. Boxes for certain shipping methods. Please provide a physical street address for timely delivery.

  • Remote or Hard-to-Reach Areas:
    Some remote or rural locations may experience longer shipping times or may not be eligible for certain shipping methods. If there are any shipping restrictions to your location, we will contact you directly to discuss alternative shipping options.

7. Order Issues

  • Missing or Lost Shipments:
    While we strive to ensure that all shipments are delivered on time, sometimes packages may be delayed or lost. If your order is missing or delayed, please contact us as soon as possible. We will investigate the issue with the carrier and assist you in tracking or resolving the situation.

  • Damaged or Defective Products:
    If your order arrives damaged or if you receive a defective product, please contact us immediately. We will work with you to resolve the issue, including providing a replacement or issuing a refund in accordance with our Refund and Returns Policy.

  • Shipping Errors:
    If there is an error with the shipping address or if the wrong items are shipped, please contact us right away. We will resolve the issue at no additional cost to you, as long as the error is on our part.

8. International Shipping and Customs Fees

For international shipments, customs duties, taxes, and import fees may be assessed by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost. PinoLube Car is not responsible for any customs delays or charges that may apply.

  • Customs Delays:
    International shipments may be subject to delays due to customs processing. These delays are beyond our control, and we encourage you to contact your local customs office for more information if you experience any delays.

  • Customs Documentation:
    For international shipments, we will provide the necessary customs documentation as required by the destination country. Please ensure that the shipping address provided is complete and accurate to avoid delays in customs processing.

9. Returns Due to Shipping Issues

If a product arrives damaged, defective, or incorrect, please refer to our Refund and Returns Policy for instructions on how to return the item. We will ensure that your issue is addressed promptly.

10. Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact us: